AdsertiService®

Our Software is right for Your organization

Help & Service Desk Software as a Service

Software for Managing Service Centers and Help Desks

AdsertiService® is an advanced tool designed for the efficient administration of service requests, providing all necessary elements for addressing issues comprehensively until resolution is achieved.
This service desk solution, powered by cutting-edge information technologies, facilitates the management, oversight, and control of various support requests and activities. Furthermore, it offers access to complete current and historical data for each case (ticket), as well as the equipment or services being managed. Its capabilities enhance problem resolution and result in numerous benefits, including:

Reduction in technical assistance and support costs

Enhanced productivity

Improve levels of service and support

Strengthened communication among various service and support departments

Decreased response times for users

AdsertiService® is constructed using state-of-the-art technologies, enabling its usage across a wide range of fixed and mobile devices.

Main Features The software offers an extensive array of features, including but not limited to:

Client management, equipment tracking, contract administration, service level agreements, monitoring of contracted service minutes, and oversight of responsible agents and supervisors

Validation of contract sufficiency for service requests

Maintenance of service history for both equipment and client relations

Management of activities and tasks for individuals involved in service delivery

Provision for clients to directly submit service requests through an intuitive interface accessible from any HTML5-compatible device

Real-time access for clients to the status of their requests, along with tracking options and service statistics

Implementation of an alert system to notify stakeholders (clients, executors, supervisors, etc.) of service updates

Support for first-level resolution via predefined scripts

Development of a knowledge base to facilitate self-service for initial contact resolution

Document management capabilities to attach digital files (e.g., Word, Excel, photos, PDFs) as evidence during the process

Generation of comprehensive reports to substantiate services rendered

Efficient contract management, including identification through alphanumeric codes, validity periods, and contracted service minutes

Inventory tracking for client equipment components associated with the contracted services

Differentiation between service contracts (based on minutes of service) and equipment contracts (based on serial numbers), ensuring minutes are deducted upon completion of each service ticket

Creation of tickets across various categories and service levels, determined by maximum response times

Evaluation capabilities for ticket conditions, including requirements for serial numbers, contracts, available service minutes, or additional charges. Tickets outside contract conditions may require prior authorization before being attended to

Personnel management for service delivery based on designated zones and specializations, optimizing the selection process during request submission

Distributor management for client equipment, facilitating warranty submissions

Project management functionalities for future service ticket integration

• Automatic task creation in AdsertiTask® upon ticket authorization or registration, notifying the assigned personnel via email and displaying the ticket within their AdsertiTask® dashboard for tracking

Escalation and reassignment options for ticket or request agents

Programmable notifications to remind involved parties of active tickets or requests at specific intervals

System security administration with permissions based on profiles and 256-bit encryption, in addition to SSL certificate usage

Web-based functionality, ensuring accessibility from virtually any modern device

Ensures adherence to regulations and is consistently updated to meet legal standards.

Managed Objects

Managed Contracts

Experts in the Team

Customers

ADSERTI® is a registered trademark, as are all the applications we offer. The technologies and methodologies we use and/or sell are registered trademarks of their respective manufacturers.