{"id":251,"date":"2021-08-22T20:11:23","date_gmt":"2021-08-23T01:11:23","guid":{"rendered":"https:\/\/wp.adserti.mx\/services\/"},"modified":"2021-08-23T22:38:28","modified_gmt":"2021-08-24T03:38:28","slug":"adsertiservice","status":"publish","type":"page","link":"https:\/\/adserti.us\/en\/ofrecimientos\/services\/adsertiservice\/","title":{"rendered":"AdsertiService\u00ae"},"content":{"rendered":"Our Software is right for Your organization\nHelp & Service Desk Software as a <\/span>Service\nSoftware para Administrar Centros de Servicio as\u00ed como la mesa de servicios dando seguimiento a Contratos y objetos administrados\n\n\n\n\n\n\n\n\n\nAdsertiService\u00ae<\/strong> is an advanced tool designed for the efficient administration of service requests, providing all necessary elements for addressing issues comprehensively until resolution is achieved.
This service desk solution, powered by cutting-edge information technologies, facilitates the management, oversight, and control of various support requests and activities. Furthermore, it offers access to complete current and historical data for each case (ticket), as well as the equipment or services being managed. Its capabilities enhance problem resolution and result in numerous benefits, including:

<\/p>\n\nReducci\u00f3n de costos de la asistencia t\u00e9cnica y del soporte\nMayor productividad\nIncrementa los niveles de servicio y soporte\nRefuerza la comunicaci\u00f3n entre las diferentes \u00e1reas de servicio y atenci\u00f3n\nDisminuye los tiempos de respuesta a usuarios\nEst\u00e1 construida con tecnolog\u00edas de vanguardia que permite su uso en los diferentes dispositivos fijos y m\u00f3viles\n\n\n\n\n\n

Main Features<\/strong><\/span> The software offers an extensive array of features, including but not limited to:<\/p>\n\n\n\n\n\nClient management, equipment tracking, contract administration, service level agreements, monitoring of contracted service minutes, and oversight of responsible agents and supervisors<\/span>\nValidation of contract sufficiency for service requests<\/span>\nMaintenance of service history for both equipment and client relations<\/span>\nManagement of activities and tasks for individuals involved in service delivery<\/span>\nProvision for clients to directly submit service requests through an intuitive interface accessible from any HTML5-compatible device<\/span>\nReal-time access for clients to the status of their requests, along with tracking options and service statistics<\/span>\nImplementation of an alert system to notify stakeholders (clients, executors, supervisors, etc.) of service updates<\/span>\nSupport for first-level resolution via predefined scripts<\/span>\nDevelopment of a knowledge base to facilitate self-service for initial contact resolution<\/span>\nDocument management capabilities to attach digital files (e.g., Word, Excel, photos, PDFs) as evidence during the process<\/span>\nGeneration of comprehensive reports to substantiate services rendered<\/span>\nEfficient contract management, including identification through alphanumeric codes, validity periods, and contracted service minutes<\/span>\nInventory tracking for client equipment components associated with the contracted services<\/span>\nDifferentiation between service contracts (based on minutes of service) and equipment contracts (based on serial numbers), ensuring minutes are deducted upon completion of each service ticket<\/span>\nCreation of tickets across various categories and service levels, determined by maximum response times<\/span>\nEvaluation capabilities for ticket conditions, including requirements for serial numbers, contracts, available service minutes, or additional charges. Tickets outside contract conditions may require prior authorization before being attended to<\/span>\nPersonnel management for service delivery based on designated zones and specializations, optimizing the selection process during request submission<\/span>\nDistributor management for client equipment, facilitating warranty submissions<\/span>\nProject management functionalities for future service ticket integration<\/span>\n\u2022\tAutomatic task creation in <\/span>AdsertiTask\u00ae<\/strong><\/span> upon ticket authorization or registration, notifying the assigned personnel via email and displaying the ticket within their <\/span>AdsertiTask\u00ae<\/strong><\/span> dashboard for tracking<\/span>\nEscalation and reassignment options for ticket or request agents<\/span>\nProgrammable notifications to remind involved parties of active tickets or requests at specific intervals<\/span>\nSystem security administration with permissions based on profiles and 256-bit encryption, in addition to SSL certificate usage<\/span>\nWeb-based functionality, ensuring accessibility from virtually any modern device<\/span>\n\n\n\n\n\n

Ensures adherence to regulations and is consistently updated to meet legal standards.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":21,"featured_media":0,"parent":63,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-251","page","type-page","status-publish","hentry"],"yoast_head":"\nAdsertiService\u00ae - Adserti<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/adserti.us\/en\/ofrecimientos\/services\/adsertiservice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AdsertiService\u00ae - Adserti\" \/>\n<meta property=\"og:url\" content=\"https:\/\/adserti.us\/en\/ofrecimientos\/services\/adsertiservice\/\" \/>\n<meta property=\"og:site_name\" content=\"Adserti\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/adserti\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-24T03:38:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@adserti_\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/adserti.us\\\/ofrecimientos\\\/services\\\/adsertiservice\\\/\",\"url\":\"https:\\\/\\\/adserti.us\\\/ofrecimientos\\\/services\\\/adsertiservice\\\/\",\"name\":\"AdsertiService\u00ae - Adserti\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/adserti.us\\\/#website\"},\"datePublished\":\"2021-08-23T01:11:23+00:00\",\"dateModified\":\"2021-08-24T03:38:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/adserti.us\\\/ofrecimientos\\\/services\\\/adsertiservice\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/adserti.us\\\/ofrecimientos\\\/services\\\/adsertiservice\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/adserti.us\\\/ofrecimientos\\\/services\\\/adsertiservice\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/adserti.us\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ofrecimientos\",\"item\":\"https:\\\/\\\/adserti.us\\\/ofrecimientos\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Software as a Service\",\"item\":\"https:\\\/\\\/adserti.us\\\/ofrecimientos\\\/services\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"AdsertiService\u00ae\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/adserti.us\\\/#website\",\"url\":\"https:\\\/\\\/adserti.us\\\/\",\"name\":\"Adserti\",\"description\":\"30+ years providing quality Digital Transformation services\",\"publisher\":{\"@id\":\"https:\\\/\\\/adserti.us\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/adserti.us\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/adserti.us\\\/#organization\",\"name\":\"Adserti\",\"url\":\"https:\\\/\\\/adserti.us\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/adserti.us\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/adserti.us\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/AdsertiPNG300x200.png?fit=300%2C200&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/adserti.us\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/AdsertiPNG300x200.png?fit=300%2C200&ssl=1\",\"width\":300,\"height\":200,\"caption\":\"Adserti\"},\"image\":{\"@id\":\"https:\\\/\\\/adserti.us\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/adserti\",\"https:\\\/\\\/x.com\\\/adserti_\",\"https:\\\/\\\/linkedin.com\\\/company\\\/adserti\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AdsertiService\u00ae - Adserti","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/adserti.us\/en\/ofrecimientos\/services\/adsertiservice\/","og_locale":"en_US","og_type":"article","og_title":"AdsertiService\u00ae - Adserti","og_url":"https:\/\/adserti.us\/en\/ofrecimientos\/services\/adsertiservice\/","og_site_name":"Adserti","article_publisher":"https:\/\/www.facebook.com\/adserti","article_modified_time":"2021-08-24T03:38:28+00:00","twitter_card":"summary_large_image","twitter_site":"@adserti_","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/adserti.us\/ofrecimientos\/services\/adsertiservice\/","url":"https:\/\/adserti.us\/ofrecimientos\/services\/adsertiservice\/","name":"AdsertiService\u00ae - Adserti","isPartOf":{"@id":"https:\/\/adserti.us\/#website"},"datePublished":"2021-08-23T01:11:23+00:00","dateModified":"2021-08-24T03:38:28+00:00","breadcrumb":{"@id":"https:\/\/adserti.us\/ofrecimientos\/services\/adsertiservice\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/adserti.us\/ofrecimientos\/services\/adsertiservice\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/adserti.us\/ofrecimientos\/services\/adsertiservice\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/adserti.us\/"},{"@type":"ListItem","position":2,"name":"Ofrecimientos","item":"https:\/\/adserti.us\/ofrecimientos\/"},{"@type":"ListItem","position":3,"name":"Software as a Service","item":"https:\/\/adserti.us\/ofrecimientos\/services\/"},{"@type":"ListItem","position":4,"name":"AdsertiService\u00ae"}]},{"@type":"WebSite","@id":"https:\/\/adserti.us\/#website","url":"https:\/\/adserti.us\/","name":"Adserti","description":"30+ years providing quality Digital Transformation services","publisher":{"@id":"https:\/\/adserti.us\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/adserti.us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/adserti.us\/#organization","name":"Adserti","url":"https:\/\/adserti.us\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/adserti.us\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/adserti.us\/wp-content\/uploads\/2025\/09\/AdsertiPNG300x200.png?fit=300%2C200&ssl=1","contentUrl":"https:\/\/i0.wp.com\/adserti.us\/wp-content\/uploads\/2025\/09\/AdsertiPNG300x200.png?fit=300%2C200&ssl=1","width":300,"height":200,"caption":"Adserti"},"image":{"@id":"https:\/\/adserti.us\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/adserti","https:\/\/x.com\/adserti_","https:\/\/linkedin.com\/company\/adserti"]}]}},"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PgwqJM-43","_links":{"self":[{"href":"https:\/\/adserti.us\/en\/wp-json\/wp\/v2\/pages\/251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adserti.us\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adserti.us\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adserti.us\/en\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/adserti.us\/en\/wp-json\/wp\/v2\/comments?post=251"}],"version-history":[{"count":6,"href":"https:\/\/adserti.us\/en\/wp-json\/wp\/v2\/pages\/251\/revisions"}],"predecessor-version":[{"id":471,"href":"https:\/\/adserti.us\/en\/wp-json\/wp\/v2\/pages\/251\/revisions\/471"}],"up":[{"embeddable":true,"href":"https:\/\/adserti.us\/en\/wp-json\/wp\/v2\/pages\/63"}],"wp:attachment":[{"href":"https:\/\/adserti.us\/en\/wp-json\/wp\/v2\/media?parent=251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}